Cancellation & refund policy

We understand life happens. Here's how cancellations work:

• 24+ hours' notice: your R 150 deposit is fully transferable to a new date, or refundable if you prefer.
• Less than 24 hours' notice: deposits may be transferred once to a new date; repeated short-notice cancellations forfeit the deposit.
• No-show: deposit is forfeited, and a new deposit is required for future bookings.

If you are unwell, have an active eye infection, or experience an emergency, contact us as soon as possible — we will happily move your appointment at no cost. We reserve the right to reschedule clients who arrive with visible infections to protect our other clients.

• Unopened, unused items may be returned within 7 days of delivery for a refund or exchange.
• Hygiene exception: opened beauty tools and consumables cannot be returned for health and safety reasons, unless faulty.
• Faulty items: replaced or refunded in full, including delivery, under the Consumer Protection Act 68 of 2008.

Refunds are issued to the original payment method (PayFast / bank EFT) within 5–10 working days of approval. Approved refunds are confirmed by WhatsApp or email.

Your lashes are guaranteed for 48 hours after application: if anything isn't perfect, contact us and we'll correct it at no charge. After 48 hours, normal infill timelines apply.

WhatsApp / Phone: +27 72 673 7537 · info@anytimelashes.co.za · See also our Terms & Conditions.